Update About Appointments


 

We are open and seeing patients virtually and in the office!


As the situation with Covid-19 continues to evolve, May-Grant is continuing to make adjustments. Here are some things to keep in mind:

In order to keep our patients, staff, and providers as safe as possible, we will be moving to a two-team model which allows our staff and providers to stay out of the office and hospital for the 14-day incubation period of the virus. This will allow us to monitor for symptoms and avoid transmission to each other and to patients.

Additionally, to encourage physical distancing, we are encouraging use of all our satellite offices. You may be asked if you can drive a bit further for your appointment to be seen in one of our seven locations in Lancaster and Lebanon counties.

This will mean that if you have an appointment in the office or a televisit, you will likely not be seen by the provider with whom you originally scheduled.

Because of the necessity to screen patients as they enter our facilities, we are also unable to offer all our extended hours, such as evening and Saturday. This means, if your visit can wait until after the crisis has passed, you will be contacted to cancel your appointment. If you feel you need to be seen urgently or can have your visit virtually through a televisit, we will do our very best to accommodate you.

In accordance with guidance to postpone routine care and screenings, mammograms are not being performed at any facilities. So, if you scheduled a mammogram beginning at the end of April, your appointment will be canceled. When this situation is resolved, we will be rescheduling your mammogram in our new breast imaging suite.

Thank you for your patience and understanding during this challenging time. May-Grant is committed to the women and families of our community, and we are doing our best to insure that we are caring for the health and safety of our patients, our staff, our providers, and their families.


WHY WE ARE OPEN

As a medical office, we have been "strongly encouraged" to remain open, which we are doing in service to our patients. Many of our patients have health issues that should be addressed in the office at this time. We are also seeing our pregnant patients who must be seen regularly. To make this as safe as possible for all of our patients, staff, and physicians, we've also made a lot of changes to how we're scheduling patients.

 

OFFICE VISITS

We have been working to adjust our schedule to make it safer for everyone:

**All "annual" or "well-woman" exams will be rescheduled to later in the year

**All visits that can be done via Televisit are being changed to that format

**Pregnancy appointments are continuing as scheduled

**To decrease any wait time in the waiting room, we are spacing remaining patients out over the day

 

**If you have an appointment scheduled in the next 3-4 weeks, we may be calling to discuss it with you, please answer our phone calls. This will help as we have many calls to make to keep all our patients safe.

 

**We have a rigorous cleaning process of exam rooms, common areas and the entire office to prevent the spread of infection.

 

TELEVISITS

We have moved quickly to implement televisits as a scheduling option to our patients and providers. If you have questions or concerns that you would like addressed by your doctor, we can schedule a telehealth appointment for you. Please be aware that this visit will result in a charge to your insurance company and coinsurance and deductible will apply. This will not take the place of your annual exam, which we can schedule for a date later in the year.

 

Examples of consultation that we can do without physical contact:

**Discussion of birth control options: different types, side effects, benefits, what's best for you, etc

**Preconception or pre-pregnancy consultation for couples intending to start trying in the near future

**Menopause: what it means, what to expect, what women can do, what women should do, etc

**Peri-menopause: what to expect, how to manage it, what women should be doing

**Polycystic Ovarian Syndrome: what it is, why people develop PCOS, how to best manage it if you're planning a pregnancy, what to do to prevent other complications of PCOS

**Weight loss: resources, goals, mental work, medication available

**Decreased libido (sex drive)

**Painful sex

**Painful or irregular periods

**Review of abnormal lab results and imaging studies

**Discussion of family history of cancer that may need genetic testing or increased surveillance

**Anxiety or concerns around the current coronavirus pandemic to get most recent updates from our office

**Other health topics you want to discuss that may not require an exam

 

Thank you and we are wishing everyone good health and peaceful times at home.

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